Please return unopened items within 30 days designated from the date of purchase. Successful Image will refund or exchange any unopened item provided that the item has not been used, altered, tampered, or damaged. Returned items must be accompanied by the original packing slip.
You may return the item via your preferred shipping method; however, when doing so we recommend retaining the tracking information for your records or you may contact Customer Service at Customerservice@toplevelimage.com to request your return label. The return or exchange shipping fee(s) will be deducted from the payment card or payment method used to purchase the original item(s) that warranted the return or exchange. Additional fees incurred by an exchange will be deducted from the payment card/payment method used to purchase the original item(s) that warranted the return or exchange. Please complete the Return and Returns Policy for returns and exchanges.
Your refund will be issued to the payment card/payment method that you originally used to make your purchases. You will receive credit for the cost associated with your original purchase item(s) to include the item cost and applicable taxes. You will not be refunded for any shipping and handling or shipping and handling incurred in association with the exchange. Please allow 7-14 business days for your refund to process.
No refunds or exchanges after 30 days from the date of purchase.
You may cancel your order anytime during processing. All attempts will be made to process your cancellation, however; once the order has shipped the return policy will apply.
Successful Image may cancel an order for any valid reason such as but not limited to the inability to process and approve payment.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Customerservice@toplevelimage.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Customerservice@toplevelimage.com and send your item to: P.O. BOX 464 Chicago Heights IL, 60412
Shipping returns
To return your product, you should mail your product to: P.O. BOX 464 Chicago Heights IL, 60412.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Incomplete Order Discrepancy
If you have a discrepancy with your order and the contents of your shipment, the discrepancy must be sent to Customerservice@toplevelimage.com within 7 days of the date your order was delivered.
Need help?
Contact us at Customerservice@toplevelimage.com for questions related to refunds and returns